FAQs

 

What is an Official Fan Number 1 Award?

Official Fan Number 1 awards are perfect replicas of the Official Number 1 award we give to artists when they reach Number 1 on the Official UK singles chart or the Official UK albums chart. Each award is limited edition and is numbered. 

How do I personalise my Official Fan Number 1 Award?

On products you can personalise, press the ‘personalise’ button and enter your message into the text box.

What is your returns policy?

You can return any item within 30 days of receiving it. Please email shop@officialcharts.com and we'll send you a return label. 

Personalised products including our Fan Number 1 Awards cannot be returned.

Read our full returns policy here. 

When will my item be delivered?

Our full shipping policy is available here.

What if my products are damaged?

In the unfortunate event you receive any items damaged, please email shop@officialcharts.com and we'll make it right. 

I got my engraving wrong, what do I do?

Personalisation information is user-input, and therefore Official Charts and Gaudio Awards cannot be held responsible for spelling errors or mistakes. If you notice an error after placing your order, please contact shop@officialcharts.comas soon as possible.

How do I care for my Official Fan Number 1 Award?

Household cleaning products aren’t suitable for your Number 1 Fan Award. To keep your award looking super shiny and dust-free, use a soft microfibre cloth and gently clean the award in one direction.

Where are the Official Fan Number 1 Awards manufactured?

Our Official Number 1 Fan awards are manufactured and dispatched by Gaudio Awards, based in Tewkesbury, UK. Gaudio Awards are our exclusive awards partner and also make our Official number 1 awards which we give out to artists who achieve an Official UK Number 1.