FAQs

What is your returns policy?

You can return any item within 30 days of receiving it. Please email shop@officialcharts.com and we'll send you a return label. 

Personalised products including our Fan Number 1 Awards cannot be returned.

Read our full returns policy here.

When will my item be delivered?

Our full shipping policy is available here.

What if my products are damaged?

In the unfortunate event you receive any items damaged, please email shop@officialcharts.com and we'll make it right.

What is an Official Fan Number 1 Award?

Official Fan Number 1 awards are mini replicas of the Official Number 1 award we give to artists when they reach Number 1 on the Official UK singles chart or the Official UK albums chart. Each award is limited edition and numbered.

How do I personalise my Official Fan Number 1 Award?

On products you can personalise, press the ‘personalise’ button and enter your message into the text box.

 

I got my engraving wrong, what do I do?

Personalisation information is user-input, and therefore Official Charts and Gaudio Awards cannot be held responsible for spelling errors or mistakes. If you notice an error after placing your order, please contact shop@officialcharts.com as soon as possible.

How do I care for my Official Fan Number 1 Award?

Household cleaning products aren’t suitable for your Number 1 Fan Award. To keep your award looking super shiny and dust-free, use a soft microfibre cloth and gently clean the award in one direction.